Terms and Conditions

TERMS AND CONDITIONS
Algoz FZ-LLC (trading as Algoz Group)

1. INTRODUCTION These Terms and Conditions govern all services provided by Algoz FZ-LLC (trading as Algoz Group), registered at RAKEZ under Trade License No. 5033995 and TRN 4071452. Licensed activities include Lifestyle Development Consultancy, Businessmen Services, Services Broker, Destination Management, and Retail Sale of Travel and Entertainment Services. By making payment, the client acknowledges and accepts these terms. A copy is attached to every invoice.

2. NATURE OF SERVICES Algoz FZ-LLC provides consultancy, brokerage, and direct assistance/support to clients. This includes:

• Consultancy and Brokerage: Strategic advisory, threat assessments, quotation preparation, and coordination with licensed third-party partners for operational execution (e.g., security, transportation, travel). We do not directly execute brokered services.

• Direct Assistance and Support: Under Businessmen Services and Destination Management, we offer hands-on administrative facilitation, itinerary planning, meeting arrangements, travel bookings, reception coordination, and on-site client support within RAKEZ-permitted scopes. All services comply with local laws; clients must obtain required approvals from UAE or foreign competent authorities as applicable (per RAKEZ E-License remarks).

3. DEPOSIT AND PAYMENT POLICY 3.1 A deposit is required for all new clients (negotiable for returning clients), as specified in the quotation/invoice. 3.2 Deposits vary by mission urgency and scope; full prepayment may be required. 3.3 Non-Refundable:

   • Services starting within 30 days: fully non-refundable upon payment.

   • Services >30 days: non-refundable after 7 days.

   • Consultancy fees (quotation, threat assessment, partner coordination) are never refundable. 3.4 Accepted Methods: Bank transfer, credit/debit card, cash (prior agreement only). Cryptocurrency temporarily unavailable. 3.5 Full payment required before service coordination or direct assistance commences.

4. CANCELLATION, REFUNDS & FORCE MAJEURE 4.1 Refunds only if no preparations started (e.g., partner bookings, allocations, administrative setups). 4.2 Missions ≤30 days: non-refundable. 4.3 If Algoz or partner cannot fulfil, partial/full refund issued (less incurred costs). 4.4 Force Majeure: Partial refund; incurred costs non-refundable. 4.5 Third-party costs require written client authorisation; subject to provider policies. 4.6 Rescheduling ≥30 days in advance, subject to availability.

5. CLIENT RESPONSIBILITIES Provide accurate information promptly. Notify changes immediately. Comply with all local laws, partner requirements, and authority approvals. Authorise third-party costs in writing.

6. LIMITATION OF LIABILITY Algoz FZ-LLC shall not be liable for indirect/consequential damages. Maximum liability: total fees paid for the specific service. No liability for partner actions, local authority refusals, or outcomes beyond our consultancy/brokerage/direct support scope.

7. DISPUTE RESOLUTION Amicable negotiation first. Unresolved disputes: binding arbitration under RAKEZ Authority rules, Ras Al Khaimah.

8. GOVERNING LAW Laws of the United Arab Emirates and RAKEZ Regulations.

9. AMENDMENTS Algoz FZ-LLC may amend these terms. Updates communicated via email/invoice and effective immediately.

10. COMPANY INFORMATION Algoz FZ-LLC Trade License: 5033995 | TRN: 4071452 Compass Building - Al Hulaila, VUNE0977, Ras Al Khaimah, UAE Manager: Filipi Rodrigues Oliveira Silva Email: service@algozgroup.com | Tel: +971 50 869 4209

All activities comply with UAE laws, RAKEZ rules, and require competent authority approvals where applicable.